Existing Clients

As an existing client there are many ways we can provide support for your business journey.  To find out more please select one of the topics below.  If you can’t find the answer here or need further support please contact your Many Rivers Microenterprise Development Manager or a member of the Many Rivers Client Support Team.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

RESOURCES TO HELP YOU OUT

Starting, operating and growing a business is exciting, and at times challenging.  To complement your journey with your Microenterprise Development Manager we’ve assembled a collection of resources that may assist you to continue to build your business confidence, including organisations that provide financial counselling support.

Davidson Institute: A Westpac initiative, the Davidson Institute offers a range of money management topics for individuals and business owners to assist building financial confidence.  Content includes Live Webinars, Recordings, On-Line Tools and access to additional financial literacy support.

MoneySmart: An Australian Securities & Investments Commission (ASIC) initiative offering tips and tools to help make the most of your money.  Specific guidance is provided to support senior Australians.

MoneySmart – Women’s money toolkit:  A toolkit specifically to help Australian women manage their finances, make money decisions at key life stages and enhance their financial wellbeing.

MoneySmart – Indigenous money toolkit: A toolkit providing money tips for Aboriginal and Torres Strait Islander people.

National Debt Helpline: A free service developed by financial counsellors dedicated to getting Australians back on track financially.  This site has simple step-by-step guides explaining how to fix common debt problems. If you need more help, call 1800 007 007 to speak to a free and independent financial counsellor.

ATO Small Business Assist: If you can’t pay your tax on time, get in contact with the ATO as early as possible to find a solution before the debt becomes unmanageable.  This Live Chat tool will help you locate and access relevant support.

business.gov.au: Features helpful guides to assist you set up a bookkeeping system, manage your cashflows, prepare for tax time and manage debt.

Centrelink: Log in to your myGov account to manage your payments, and find helpful information about Centrelink’s payments and services.

If you are in need of further assistance please contact your Many Rivers Microenterprise Development Manager or a member of the Many Rivers Client Support Team.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

Are you experiencing financial hardship?
If you are experiencing financial hardship we are here to help.  Please refer Financial hardship Support.

Do you have a general enquiry?
Contact us on 1300 MANYRIVERS (1300 626 974), or at enquiry@manyrivers.org.au

FINANCIAL HARDSHIP SUPPORT

Unplanned life events such as illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters may impact on your finances.  We are here to help.

Resources to help you out
Take a look at the range of free resources available to you. These resources can help you plan and manage your finances.

Do you have a business loan and worried you can’t pay?
If you have a business loan with Many Rivers and are experiencing financial hardship we will work with you to help you get back on track.  In these situations we may be able to help you by deferring or reducing your repayments for a period.  We will always try to help provide a solution to suit your individual needs. This might be for a short, medium or long period of time depending on your circumstances. For us to assist, you may need to provide some information such as Centrelink documents, medical information, employment status, proof of income, liabilities and expenditure.

Getting assistance
If you are experiencing financial hardship please contact your Many Rivers Microenterprise Development Manager or a member of the Many Rivers Client Support Team.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

LOSS OF A PARTNER

Dealing with bereavement and the management of a Deceased Estate is a difficult time. We are here to help.  If your partner had a business loan with Many Rivers please notify us.

Before you notify us
Please provide a copy of the ‘Proof of death’ as formal notification to Many Rivers, including:

  • Death Certificate
  • Doctor’s Medical Certificate
  • Funeral Bill
  • Solicitor’s or Coroner’s Letter
  • Grant of Probate
  • Letters of Administration
  • Probate Bond.

You will also be required to provide your proof of identification and relationship to the deceased or authority to represent the estate.

Notifying us
You may contact your partner’s Many Rivers Microenterprise Development Manager, if known.  Alternatively, the Many Rivers Client Support Team will assist in providing guidance about the process.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

Address: Many Rivers Client Support 85a Prince Street, Grafton NSW 2460.

We accept documents emailed directly to us – as long as they have been certified as true copies.

What happens next?
Once you notify us and provide at least one of the Proof of Death documents we will place on hold all standing loan repayment Direct Debits.  A member of the Client Support Team will contact you within 10 working days to discuss the situation.  Where the loan was solely in the name of the deceased the loan balance outstanding may be forgiven.  Joint loan holder(s) will need to continue repaying the loan which may continue to accrue interest on the account until the loan is finalised.

UPDATING YOUR PERSONAL DETAILS

To fully support you in your business journey it is important that you advise us of any changes to your personal and/or business details, including:

  • Email
  • Phone
  • Mailing and residential address

To advise Many Rivers please contact your Many Rivers Microenterprise Development Manager or a member of the Many Rivers Client Support Team.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

To protect your privacy and keep your data secure you will be required to identify yourself before Many Rivers can update your details.

LOAN STATEMENT REQUESTS

If you currently have a business loan with Westpac you will be issued with Loan Statements on a six-monthly basis.  If you’re registered for online banking you can monitor your account online as you require.  If your loan has been transferred to Many Rivers you will continue to receive Loan Statements on a six-monthly basis or may request a Loan Statement as required.

Requesting a Statement
To request a statement please contact your Many Rivers Microenterprise Development Manager or a member of the Many Rivers Client Support Team.  The Many Rivers Client Support Team are available on 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) or at clientsupport@manyrivers.org.au.

INTEREST RATES

A variable rate may go up or down during the term of a loan. If interest rates increase, your loan term will increase, unless you increase the amount of your repayments. Alternatively, if interest rates decrease your loan will be repaid more quickly and the loan term may be reduced.

Variable rates current on and from 18th June 2019

Rate Name: Business Development Rate
Total indicative rate: 9.37% p.a.