WA STATE OFFICE
Level 1, 167 St Georges Tce
Perth WA Australia 6000
For Many Rivers’ Microenterprise Development Managers contact details please click on the relevent state below.
QLD Operations: Cairns, Townsville, Bundaberg, Rockhampton, Brisbane, Roma, Toowoomba
NSW Operations: Sydney, Newcastle, Hunter, Mudgee, Wagga Wagga, Batemans Bay, Grafton, Moree
VIC Operations: Melbourne, Bendigo, Mildura
SA Operations: Adelaide, Whyalla
WA Operations: Broome, Kununurra, South Hedland, Geraldton, Perth, Bunbury, Kalgoorlie
NT Operations: Darwin, Katherine, Nhulunbuy, Alice Springs
TAS Operations: Launceston
Feedback and Complaints
We are constantly looking at ways to improve our service. Please contact us at firstname.lastname@example.org or phone 1300 MANYRIVERS (1300 626 974), Monday to Friday 9:00am – 4:30pm (Sydney time) with your comments or complaint.
The complaints review process
Our aim is to resolve your complaint within a maximum of 5 working days. If we need some additional time, we will let you know. If you remain unhappy with the outcome, then please feel free to contact your Many Rivers Client Advocate, Britta Zimmermann. Britta will then become your primary contact, and will support you in resolving your complaint.
Your Client Advocate
The role of the Client Advocate is to provide an independent review of the outcome of your complaint. The Client Advocate is an independent member of the Many Rivers Leadership Group. If you choose to contact the Client Advocate, you can still refer your complaint to an external dispute resolution scheme if you remain dissatisfied.
The Client Advocate can be contacted at:
mail: Client Advocate, Level 2, 233 Castlereagh Street, Sydney NSW 2000.
Please include the following information in your correspondence to the Customer Advocate:
- Your complaint reference number
- Your preferred contact details
- A brief description of your complaint
If you remain dissatisfied (AND your complaint relates to a banking product or service)
If you remain dissatisfied following contact with the Many Rivers Client Advocate you can still refer your complaint to the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). AFCA is not part of Many Rivers and provide a free and independent service to resolve complaints by consumers and small businesses about financial firms (e.g. credit providers), where that complaint falls within AFCA’s terms of reference.
Australian Financial Complaints Authority
Phone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.